Canonical Off Campus Drive 2024 | Freshers Recruitment | Cloud Support Associate Engineer
- Designation: Cloud Support Associate Engineer
- Deadline: Not Disclosed
- Bangalore
Canonical is conducting Off Campus Drive 2024. Hiring graduate candidates for Cloud Support Associate Engineer position. Candidates can apply online from the below details. Candidates who are interested in Canonical Off Campus Job Openings can go through the below to get more information.
Job Description
Company: Canonical
Location: Bangalore
Designation: Cloud Support Associate Engineer
Qualifications: Bachelors Degree
Experience Needed: 0-2 Years
Summary:We regularly solve interesting, technical problems. From triaging complex Cloud environment issues, Linux kernel crashes we’ve never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers.
You will be accountable for delivering an outstanding technical support experience on the full cloud technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.
What your day will look like:
- Work from your remote home office and provide technical support for employees.
- Be available to take ownership of new cases via telephone, email and web.
- Act as an internal customer advocate keeping them updated in a timely manner.
- Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Draft and distribute technical notices for internal and external communication.
- Prioritise your work in order to accomplish the most important and urgent tasks first.
- Keep on learning as our products and services grow and evolve.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
- Maintain regular communication and information exchange with the rest of the team, locally and remotely.
- Identify and suggest any opportunities to provide a better service.
- Participate in a regular weekend working rotation.
What are we looking for in you:
- Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files).
- Experience with Linux server administration.
- Strong knowledge of Cloud computing concepts (provisioning, monitoring, orchestration, etc.).
- Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.
- Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go).
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job.
- Strong written and verbal English communication skills.
- Ability to travel.
Additional skills that you might also bring:
- Experience supporting virtualized environments (KVM, Virtual Box, VMWare).
- Experience with other open-source desktop technologies.
- Active contribution to open-source projects/forum/code.
What we offer you:
- Fully remote working environment - we’ve been working remotely since 2004!.
- Personal learning and development budget of 2,000USD per annum.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Parental Leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues at ‘sprints’.
- Priority Pass for travel and travel upgrades for long haul company events.