Microsoft Off Campus Drive 2024 | Freshers Recruitment | Technical Support Engineer
- Designation: Technical Support Engineer
- Deadline: Not Disclosed
- India
Microsoft is conducting Off Campus Drive 2024. Hiring graduate candidates for Technical Support Engineer position. Candidates can apply online from the below details. Candidates who are interested in Microsoft Off Campus Job Openings can go through the below to get more information.
Job Description
Company: Microsoft
Location: India
Designation: Technical Support Engineer
Qualifications: Bachelor’s Degree
Experience Needed: Freshers
Responsibilities:
- Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Provides feedback to improve products to more senior engineers or technical advisors.
- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.