Mphasis Off Campus Drive 2024 | Experienced Recruitment | Technical Support Engineer
- Designation: Technical Support Engineer
- Deadline: Not Disclosed
- Pune
Mphasis is conducting Off Campus Drive 2024. Hiring graduate candidates for Technical Support Engineer position. Candidates can apply online from the below details. Candidates who are interested in Mphasis Off Campus Job Openings can go through the below to get more information.
Job Description
Company: Mphasis
Location: Pune
Designation: Technical Support Engineer
Qualifications: BE/BTech
Experience Needed: 1-3 years
Job Summary
- Handle initial contact from users through supported channels within agreed timelines as specified in the SLA
- Refer to client’s knowledge repository for solution and processes to be followed. In the event a knowledgebase article is not available for a specific issue or problem, service desk resources will use best efforts based on available individual or collective troubleshooting to resolve the issue at hand.
- Perform tasks required to resolve the user IT Issues, including but not limited to reset password, provide access, browser-based troubleshooting, guide users using reference material for navigating various systems including self-service tools/processes. Performing these tasks may require remote access into User’s computer.
- Create a Service Ticket in ITSM system with accurate ticket classification and documentation of steps performed to resolve/dispatch the user issues as per the documentation standards outlined in the ITSM knowledge base.
- Support Users in a professional and courteous manner
- Ensure adherence to processes and policies
- Submit knowledgebase article update request on a regular basis for new and existing issues and resolutions
Technical Skills
- Telecommunication etiquette to deal with end-user with good empathy and understanding
- Basic Windows & Microsoft Office troubleshooting
- Basic understanding of application access provisioning and troubleshooting
- Knowledge of ITSM tool like ServieNow
- Understanding of basic ITIL process
- Service Desk - Windows 10/Modern Workplace
- Service Desk - MS Office 365 Suite
- Service Desk - End User Experience Management
Skills
- PRIMARY COMPETENCY: Banking And Financial Services
- PRIMARY SKILL: Service Desk and Support
- PRIMARY SKILL PERCENTAGE: 75
- SECONDARY COMPETENCY: Service Desk
- SECONDARY SKILL: End User Experience Management
- SECONDARY SKILL PERCENTAGE: 25