Oracle Off Campus Drive 2024 | Freshers Recruitment | Technical Support Engineer
- Designation: Technical Support Engineer
- Deadline: Not Disclosed
- Bangalore
Oracle is conducting Off Campus Drive 2024. Hiring graduate candidates for Technical Support Engineer position. Candidates can apply online from the below details. Candidates who are interested in Oracle Off Campus Job Openings can go through the below to get more information.
Job Description
Designation: Technical Support Engineer
Job Category: Support
Role: Individual Contributor
Job Type: Regular Employee
Experience: 0 to 2+ years
Location: Bangalore
Experience: Fresher
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical inquiries regarding the use of and tackle for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and sophisticated issues.You will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and beneficial Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer happiness while meeting guidelines (mostly through electronic means).Work involves some problem solving with assistance and mentorship in understanding and applying company policies and procedures. A technical degree or equivalent experience is helpful i.e.,BSc Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA. Career Level - IC1
Key Responsibilities
The Immediate Response Center (IRC) provides outstanding incident management services based on ITIL standard methodologies. The IRC Event Management (EM) represents a subset of IRC operations, crafted to minimize potential client database, system, network, and application incidents through a combination of proactive monitoring techniques and brand new automated tools. As a Technical Support Engineer I, you will provide technical support for internal tools/applications and processes.
In this role, you will proactively supervise system/application alarms, investigate, analyze, resolve, or advance alarms and service requests. Your responsibility also includes, prioritizing and leading work queue in accordance with service level agreements, detailing investigation and issue resolution, prioritising issues to appropriate second-level resources for resolution, investigating and diagnosing performance issues of tools/applications. Additionally, you will fix by capturing information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables, and updating database fields.
Basic Qualification
At least 4 years total combined completed higher education and/or related work experience including Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent meaningful work experience.
Preferred Qualifications
- At least 1 year experience in Application Support and SQL
- Good knowledge and hands on Experience with Linux and SQL
Expectations
- Must reside in or willing to relocate to Bengaluru, Karnataka
- Willing to work in shifts, additional or irregular hours (Night Shifts) as needed and allowed by local laws.
- Work in accordance with corporate and interpersonal security policies and procedures, understand personal role is safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
- Strict alignment to schedules.
- Perform other responsibilities as assigned.
- Ability to remain calm and think clearly under fast paced situations.
- Multitasks and comfortable with repetitive work.
- Proficient in English to get along with global associates.