Qualys Off Campus Drive 2024 | Experienced Recruitment | Technical Support Engineer
- Designation: Technical Support Engineer
- Deadline: Not Disclosed
- Pune
Qualys is conducting Off Campus Drive 2024. Hiring graduate candidates for Technical Support Engineer position. Candidates can apply online from the below details. Candidates who are interested in Qualys Off Campus Job Openings can go through the below to get more information.
Job Description
Company: Qualys
Location: Pune
Designation: Technical Support Engineer
Qualifications: BE/BTech
Experience Needed: 1-2 years
Summary: The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions.
The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the customer's needs in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role.
Qualification
- The ideal candidate will have hands-on solid Networking, IT security and Windows troubleshooting knowledge.
- Should have previous experience in a Technical support role, and must be able to adapt quickly to any technical challenge.
- Must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment.
- The candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred.
- Applicants should have a deep understanding of network services and how they work from a protocol/configuration level.
Required
- 1-2 years of experience in a technical support role.
- Vulnerability Management, Web Application Security/Firewall application support experience is preferred.
- In-depth TCP/IP understanding.
- LAN/WAN infrastructures.
- Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
- Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
- Outstanding troubleshooting and analytical skills.
- Excellent written and verbal communication skills.
- Bachelor of Science, preferably with a major in Computer Science or equivalent experience.
Preferred
- Experienced with packet capture review and diagnosis.
- Previous API support and Regex knowledge.
- Understanding of scripting languages like Bash, Python, Powershell, etc.
- Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
- Oracle and Microsoft SQL knowledge is desirable.
- CCNA, MCSE, CISSP, CompTIA Security+, and CEH are highly desirable.
- Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)
- Willing to work in rotational work hours.