Wipro Off Campus Drive 2024 | Freshers Recruitment | System Engineer
- Designation: System Engineer
- Deadline: Not Disclosed
- Hyderabad
Wipro is conducting Off Campus Drive 2024. Hiring graduate candidates for System Engineer position. Candidates can apply online from the below details. Candidates who are interested in Wipro Off Campus Job Openings can go through the below to get more information.
Job Description
Company: Wipro
Location: Hyderabad
Designation: System Engineer
Qualifications: BE/BTech
Experience Needed: Freshers
Job Description:
- Excellent communication skills.
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support.
- Answer incoming calls and respond to customer’s emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.